FAQs: Information on the selfie identification procedure

Key facts

When you report yourself as unemployed, you have to confirm your identity. In the past, this was usually done by coming to your local Agentur für Arbeit for an in-person appointment. However, as a consequence of the Corona crisis, we have had to increasingly restrict in-person unemployment reporting and would like to temporarily offer you online identification.

With the selfie identification procedure, you can confirm your identity quickly, easily and securely online. There is then no need to report in person to your local Agentur für Arbeit. If you do not wish to identify yourself online, you do not have to do anything. The Agentur für Arbeit will automatically send you an in-person appointment at a later date.

Some Jobcenters also offer the possibility for claimants of unemployment benefit II to identify themselves online via selfie identification.

Important: Please wait for written information from your Agentur für Arbeit or Jobcenter. The letter contains explanations about the selfie identification procedure and confirms that you can use it with immediate effect.

If you have not yet been able to report yourself as unemployed in person since March 16, 2020 you will be receiving your letter with information on the selfie identification procedure soon.

Have you already received a letter from your Agentur für Arbeit or Jobcenter regarding the selfie identification procedure? Then start your online identification procedure now: Selfie identification procedure


Answers to frequently asked questions about the selfie identification procedure

I have not received a letter. What do I have to do now?

If you have not received a letter, it may be that you cannot participate in this procedure or that your Jobcenter does not offer the selfie identification procedure. You will receive an appointment for personal identification at your Agentur für Arbeit or Jobcenter in due course. You do not need to do anything.

I am a customer at the Jobcenter. When will I receive my letter?

You will automatically receive a letter from your Jobcenter regarding the selfie identification procedure. If you do not receive a letter, we will write to you in due course to invite you to an appointment to establish your identity in person.

I am not sure if I have successfully completed the procedure. What do I do now?

After the procedure has been completed, you will automatically be informed whether your identification was successful or not. If your identification did not work the first time you tried, you can try it again.

If you were unable to confirm your identity using the selfie identification procedure, you will receive an invitation to an in-person appointment from your Agentur für Arbeit or Jobcenter.

I do not wish to participate in the selfie identification procedure. What do I have to do now?

You don’t have to do anything. Your Agentur für Arbeit or Jobcenter will send you an invitation to an on-site appointment.

Why did you commission an external company (Nect GmbH)?

In order to provide you with this service as quickly as possible, we have relied on existing solutions from our contractual partner, Nect GmbH.

Why is my data stored?

Data storage is necessary as part of the identification process until the identification of the person for the Federal Employment Agency by the service provider (in this case Nect GmbH) has been completed. As soon as this is the case and there are no other retention periods, the data will of course be automatically deleted.

Is my data secure?

As a service provider for the Federal Employment Agency, Nect GmbH must ensure data security within the scope of the contractual relationship. To this end, it is obligated, for example, to establish at least the same level of data protection within the framework of so-called technical and organisational measures as you are used to from the Federal Employment Agency. This means that even when using the selfie identification procedure, your data will always be collected and stored in accordance with the data protection principles and IT security standards.

Further information on the privacy policy of our contractual partner can be found on the website of Nect.

How can I revoke my consent to the processing of my data?

Revoking your consent to the processing of your data is possible either via Nect GmbH or at the Federal Employment Agency.

For this purpose, Nect GmbH provides you with the “Data subject rights” form - to be found under the data protection provisions of the service provider: Data subject rights form.

You can contact the Data Protection Officer of the Federal Employment Agency, Ms. Barbara Rüstemeier, by mail at

Datenschutzbeauftragte der Bundesagentur für Arbeit
Regensburger Straße 100
90478 Nürnberg

Or you can use our contact form: Contact form data protection.

Agentur für Arbeit Service Centre

Contact our service hotline if you have any questions about the technical process or need support with online identification.

0800 4 555501 (toll-free)

Monday to Friday, 8 AM to 6 PM

Further links

Online identification - Nect GmbH

Help with online identification - Nect GmbH

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