This is what we do every day

<p>We are your competent partner for job and training placement. Every day we advise people on topics related to their profession. Every day we support citizens with financial benefits such as unemployment benefit and child benefit. Our focus is on people.</p>

<h2>Advice and mediation </h2><ul class="ba-list ba-list-positive"><li>14,000 consultations</li><li>55,000 Mediation proposals</li></ul><hr /><h2>Customer service </h2><ul class="ba-list ba-list-positive"><li>95,000 customer calls</li><li>15,000 visits to the vocational information centres</li><li>Less than 11 minutes average waiting time</li></ul><hr /><h2>IT landscape </h2><ul class="ba-list ba-list-positive"><li>Over 100 IT procedures of the Federal Employment Agency</li><li>One of the largest IT landscapes in Germany</li></ul><hr /><h2>Service performance</h2><ul class="ba-list ba-list-positive"><li>9,600 applications for unemployment benefits</li><li>5,500 child benefit applications</li></ul><hr /><h2>Staff </h2><ul class="ba-list ba-list-positive"><li>95,000 employees in Germany</li><li>98 countries</li><li>Numerous internal training opportunities</li><li>Over 1,200 junior staff per year of employment</li></ul>