This is what we do every day

We are your competent partner for job and training placement. Every day we advise people on topics related to their profession. Every day we support citizens with financial benefits such as unemployment benefit and child benefit. Our focus is on people.

Advice and mediation 

  • 14,000 consultations
  • 55,000 Mediation proposals

Customer service 

  • 95,000 customer calls
  • 15,000 visits to the vocational information centres
  • Less than 11 minutes average waiting time

IT landscape 

  • Over 100 IT procedures of the Federal Employment Agency
  • One of the largest IT landscapes in Germany

Service performance

  • 9,600 applications for unemployment benefits
  • 5,500 child benefit applications

Staff 

  • 95,000 employees in Germany
  • 98 countries
  • Numerous internal training opportunities
  • Over 1,200 junior staff per year of employment