You can find information on the login options on this page: Secure and convenient login to the portal

Find out in just a few steps which login option is best for you – with our selection wizard. You can access it on the "Login" page under "Finding the right account".

Login with a second factor is mandatory. The following options are available: “BundID” (“Federal ID”), Passkey and user name / e-mail address in combination with a password and a second factor (TOTP). For more information, please visit this page: Secure and convenient login to the portal.

If you would like to log in to your Federal Employment Agency account:

1. First of all, please look in your e-mail inbox for e-mails with the sender "kontoservice@arbeitsagentur.de". Also check your spam folder. The e-mails contain the user name or e-mail address that you entered when you registered. Please also note any changes to the e-mail address. The e-mail address that you last confirmed must be used.
2. If you can no longer find your user name / e-mail address, please contact our technical support.

If you would like to log in with the “BundID” (“Federal ID”):

Please use the "Request user name" function of “BundID” or contact the BundID service team.

If you would like to log in to your Federal Employment Agency account:

If you have forgotten your password, you can use the "Forgot password" function when logging in. Enter your user name / e-mail address there. We will then send you an e-mail to the e-mail address we have on file. This will tell you how to reset your password.

If you have not received this e-mail after 12 hours, please contact our technical support. Note: If you registered your account via “BundID” (“Federal ID”), you can use this ID to log in. You can then check whether your e-mail address is correct and change it if necessary.

If you would like to log in with “BundID” (“Federal ID”):

Please use the "Reset password" function of BundID or contact the BundID service team.

There may be several reasons for this:

• Account deleted: You registered but you did not confirm your e-mail address within 24 hours. You deleted your account yourself or it was automatically deleted after 2 years of inactivity. Please register again.
• Account blocked: For more information, see the section on account blocking.
• "BundID" login details: Please do not enter your "BundID" login details when logging in to the Federal Employment Agency. On the login page under "BundID", select the option "Log in/Register" and then enter your user name and password in the "BundID" portal. You will then be redirected to our portal.

If you can rule out the above cases, please contact our technical support.

If you use "BundID", please contact the BundID service team. Our support team cannot change or reset your "BundID" data.

Your account will be blocked if you enter incorrect login details too often.

You will be informed of the blocking by e-mail. For this, we use the e-mail address we have on file.

You can unblock your account as follows:

• Use the link in the e-mail you received when your account was blocked.
• Use the "Forgot password" function on the login page.
• Log in via your “BundID” account – if you have one. Your account with us will then be automatically unblocked.
• Contact our technical support. You will then receive new login details by post (user name and password). You can use these once to log in.

A block has no effect on the content of your account. Official notifications, for example, will continue to be listed in your account and you will receive messages in your mailbox. However, you are responsible for regularly checking the information in your account. This is the only way you can act in good time and avoid legal disadvantages due to missed deadlines, for example.

You can delete your account yourself at any time via the account settings. If you have activated account deletion, you will receive an e-mail with a link that you can use to confirm the deletion. This ensures that your account is not deleted accidentally or by unauthorised persons. If you do not use the link, your account will not be deleted.

Your account will be automatically deleted if you do not log in for 2 years. You will receive an e-mail 3 months before the automatic deletion informing you of the impending deletion. If you want to keep your account, simply log in – that's all you need to do.

If you delete your account, all data linked to it will be irrevocably deleted. This also means that all your profiles (Employment Agency, Job Centre, company, Family Benefits Office) will be deleted.

As a result, you can ...

• no longer use our online services,
• no longer view official notifications and supporting documents online,
• no longer access data pertaining to online applications,
• no longer view test results,
• no longer use the pre-bookings, for example for applications or job vacancies,
• no longer retrieve messages we sent you.

You can also delete just individual profiles instead of your entire account. For example, if you no longer need the profile for the Employment Agency because you are no longer unemployed, you can delete it separately. Your profile for the Family Benefits Office remains intact so that you can continue to use it to send information to the Family Benefits Office, for example.

Please note: Only the information stored in the account will be irrevocably deleted. Your customer data will be retained and will continue to be processed. This is done on the basis of statutory data protection regulations.

No. If your account with us has been deleted, you will automatically receive content that you received digitally up to that point by post again – for example, documents (official notifications, supporting documents, letters).

If you cannot find the e-mail in your inbox, please check the spam folder of your e-mail mailbox. If you cannot find the deletion confirmation there, you can try to delete the account again. You can log in to your account at any time until the deletion has been confirmed.

The activation code is valid for 15 calendar days, 25 calendar days for foreign addresses.

You can request a new code at any time or have a valid code blocked (in the event of loss or theft).

If the activation code is still valid, please contact our technical support.

If you have a (legal) representative, you can create an account in the portal, but you cannot link a profile in your account and therefore you cannot work with us online.#

In this case, it is currently only possible to submit an application by post.

If you have authorised another person to represent your matters to the Employment Agency or Job Centre, you can create an account in the portal and link a profile to it.

You can submit a selection of applications via this profile, but you cannot receive any documents (e.g. official notifications) online and since 18 November 2024 you have been unable to communicate with us digitally via the mailbox.

If you have been authorised by a person to support him or her in their dealings with the Employment Agency or Job Centre or if you (legally) represent another person, you can create an account for yourself in the portal and also link a personal profile for yourself.

However, you cannot link a profile for the other person and act on his or her behalf online.