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Job Title: Systems Engineer (d/f/m) limited to 1 year

About the Role: As a Systems Engineer (d/f/m), you will make an impact by ensuring the seamless integration, optimization, and reliability of our technology infrastructure. You will be a valued member of the IT Operations team and work collaboratively with system administrators, network engineers, and other stakeholders to deliver robust solutions that drive business success.

In this role, you will:

·       Strong Analytic/Troubleshooting Skills along with Communication Skills.

·       Strong understanding of MS Windows Operating Systems, working experience of MS Office and basic business application.

·       Strong Customer Support Skills, minimum 2 years desk side support services.

·       Basic knowledge of networks, telecom, and compute/storage.

·       Advanced knowledge of MacOS & iOS, MacOS imaging & end-point deployment environment & administration.

·       Basic understanding of policy, user certificates and keychains design, management, and deployment.

·       Advanced knowledge of mobile device support

·       Provide Break-Fix and end user support activities as required.

·       Installing, configuring & troubleshooting hardware and software components for windows workstations to ensure usability by end users

·       Should have practitioner level knowledge in SCCM 2012 and O365

·       Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.

·       Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.

·       Provide smart Hands and Feet support for Technology team on demand

·       Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

·       Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.

·       Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

·       Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

·       Co-ordination for cable patching with Vendors or enable on demand.

·       Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site

·       Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

·       Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

·       Experience in supporting overall manufacturing / lab IT systems and IT devices

·       Familiarity with manufacturing, lab or distribution center IT equipment

·       Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

·       Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident

·       Advanced communications skills to work with multiple teams and/or OEMs on high priority issues

·       Knowledge / Understanding of GMP and GxP

·       Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment

·       Strong focus on quality and attention to detail

·       Local language skills are mandatory.
 
Work Model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Hamburg.

What You Need to Have to Be Considered:

• Strong understanding of desktop support and remote troubleshooting techniques.
• Proficiency in configuring and maintaining hardware and software systems.
• Excellent communication skills to interact effectively with users and team members.
• Proactive approach to identifying and resolving technical issues.
• Keen attention to detail to ensure accurate documentation and compliance.
• Ability to work independently and collaboratively in a hybrid work environment.
• Commitment to continuous learning and professional development.

Certifications Required:

• CompTIA A+ Certification or equivalent in desktop support.

Encouragement to Apply: We're excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements. Think about your transferable experiences and unique skills that make you stand out.