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Job Description

As a Field Service Engineer, you will be responsible for the installation, configuration, and repair of IT hardware and devices at our customers’ sites in the greater Hanover area.

For this position, we are looking for a technician with experience in servers, storage, and networking environments.

Responsibilities:

• Represent our company in front of customers and give the service a face-to-face presence on-site
• Implementing change actions (installation, cabling, racking, etc.) in accordance with client procedures and best practices
• Confidently handle installations, configurations, and repairs of IT systems in sensitive and critical Business situations
• Maintain a high-quality standard, ensuring processes are followed and customer needs are met
• Enjoy regular communication with internal technical departments
• Continuously develop your support skills for IT systems, progressing towards the support of complex IT solutions

Mandatory skills:

• Some initial experience in IT support or as a technician
• Service-oriented mindset with a strong focus on customer needs and satisfaction
• An adventurous spirit, happy to be on the road.
• A valid driver’s license (Class B) is required
• Readiness for duty and special services & for Ü2 security check.
• Professional German and English level oral and written
• Rigorous, organized, and able to prioritize