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Key Responsibilities Provide hardware & software technical support to customers and internal peers Install new test systems, upgrades, options and software components Troubleshoot and repair systems at customer sites and Teradyne facilities Deliver remote support for troubleshooting and repair Drive customer escalations, manage internal processes and handle critical situations professionally Troubleshoot handler/prober interface & communication issues Support debugging of released Test-Programs (IG-XL / MST / EV) Investigate and document Test-Program "Pass-Checker-Fail-Device" case Deliver Service & Maintenance trainings as Instructor Participate in cost reduction and productivity improvement programs Document problem-solutions, “lessons-learned” and contribute to documentation improvements. Travel frequently in Central/North Europe on short notice, occasionally globally.