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WE ARE LOOKING FOR A TECHNICAL SUPPORT ENGINEER L1 IN LIECHTENSTEIN!

Excis is a global leader in IT support that is characterized by innovation and collaboration. We are looking for a Proactive L1 Technical Support Engineerto provide extended technical support in multiple locations. Join our team and start a rewarding career in a supportive, family environment where you'll look forward to work every day.

About us:

• Serving customers in over 190 countries
• More than 6,000 engineers worldwide
• Over 200 corporate customers

We cultivate an open, friendly, and growth-oriented culture where individual performance drives team success. From solving complex IT challenges to celebrating successes together, we put our people first.

Start your journey with Excis and grow with us!

Main tasks:

• Respond to and resolve user support requests by phone, email, or in person while providing top-notch service.
• Install, configure, and maintain desktop hardware and software while ensuring high performance and reliability.
• Troubleshoot and resolve technical issues related to operating systems, applications, and network connections.
• Provide user training and support for various software applications to help users maximize their productivity.
• Maintain comprehensive documentation of support requests and solutions in our ticketing system.
• Collaborate with the IT team to implement new technologies and improve existing solutions.
• Ensure compliance with company policies and security protocols to protect our systems and data.

Requirements/Qualifications

• At least 2-3 years of hands-on experience as a deskside/on-site support/local IT technician
• In-depth knowledge of installing Microsoft operating systems (Windows 7/Windows 10) and troubleshooting
• In-depth experience in providing Hands & Feet support for network and data center equipment/equipment
• In-depth experience in troubleshooting MS Office (Outlook, Word, Excel, PowerPoint, etc.)
• In-depth knowledge of desktop support, including hardware, software, and networking concepts
• In-depth knowledge of desktops, workstations, notebooks, printers and handhelds
• Good knowledge of supporting iOS and Android devices
• Knowledge of Windows image creation and SCCM deployments.
• Basic knowledge of audio/video equipment and conference room setup
• Create user accounts for Active Directory, Exchange mailboxes, and distribution lists
• Applications for remote desktop connections such as SMS, Bomgar, WebEx, Live Meeting, and native Windows tools Escalations
• Troubleshoot and assist end users with mobile device setup, activation, and performance issues.
• Knowledge of handheld support - Blackberry, Android and iOS
• Strong customer service skills
• Strong written and verbal communication skills

Pros

At Excis, your work counts. You will be part of a dynamic, hands-on team where your technical expertise will directly contribute to increasing customer satisfaction and operational success. We provide a supportive environment that fosters professional growth, continuous learning, and collaboration with various technologies. Look forward to competitive compensation and the chance to contribute to a world-leading IT company that values innovation and excellence.

Are you ready to make a difference and advance your career? Apply now at Excis in Liechtenstein and be at the forefront of IT support excellence!