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Purpose of your Job

As Laboratory Technical Services Lead (f/m/d), you ensure that the laboratory and all technical and analytical equipment are fully operational, compliant, and fit for purpose. You are responsible for maintaining equipment in line with GRP and GMP requirements, overseeing preventative maintenance, and providing hands-on technical support to laboratory users—primarily within R&D.
In this role, you lead the laboratory technical team and act as a key interface between scientists and cross-functional partners, ensuring reliable operations, regulatory compliance, and continuous improvement of laboratory infrastructure.

Your Responsibility

Leadership & Team Management

• Lead, mentor, and develop the laboratory technical support team.
• Drive performance, accountability, and continuous improvement within the team.
• Act as the key liaison between scientists and cross-functional partners including Facilities, IT, Procurement, Finance, EHS, PMO, Data Science, in regard to technical and operational laboratory needs.
• Take ownership of technical and operational laboratory requests and ensure strong cross-functional alignment.

Laboratory Operations & Equipment Management

• Own and manage the Preventative Maintenance (PM) program to ensure optimal equipment reliability and compliance.
• Contribute towards the Equipment Lifecycle Management in collaboration with the Equipment Lifecycle Manager.
• Coordinate installation and commissioning of new laboratory equipment, ensuring GRP documentation, and user trainings are completed.
• Write and review GRP documentation including COPs, equipment validations, and technical reports.
•  Take an expert, hands-on role in technical laboratory activities with identification, troubleshooting, follow up and resolution of technical and operational events.
• Initiate, monitor, and follow up on equipment repairs, coordinating with external vendors to ensure timely resolution.
• Collaborate with all departments for efficient tracking of work orders, laboratory modifications and downtime.
• Act as the primary liaison with IT for laboratory-related network, software, and hardware topics.
• Other duties as assigned.

Quality, Compliance & Continuous Improvement

• Conduct and lead root cause investigations related to equipment or operational events with an independent hands-on approach.
• Proactively identify and implement process, cost and efficiency improvements.
• Manage the budget for instrument repair and maintenance, including approvals, purchasing coordination, and logistics in collaboration with Operations, Procurement, Finance, Facilities and all other relevant stakeholders.
• Facilitate GRP/GMP-related activities with hands-on approach and ensure compliance with applicable quality and regulatory requirements.

What you need to succeed

• Bachelor’s degree (B.S.) in Chemistry, Biology, or a related scientific field
• Minimum 5 years of experience in the pharmaceutical or biotechnology industry
• At least 3 years of hands-on laboratory experience in a research environment, including direct experience with laboratory equipment
• Documented training and strong knowledge of GMP regulations and Quality Management Systems
• Experience in asset and/or equipment management is highly desirable
• Solid understanding of GMP regulations, quality management principles, and current laboratory safety policies and procedures
• Knowledge of drug discovery and development processes
• Strong electronic data processing skills and proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel, InfoPath, SharePoint)
• Demonstrated leadership skills in empowering technical teams, fostering their growth and providing guidance through effective mentorship.
• Strong collaboration skills with the ability to work effectively across cross-functional teams while remaining self-driven and independent
• Excellent verbal and written communication skills
• Very good command of English and German, both written and spoken