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IT Support Specialist – Bad Vilbel, Germany

Company Overview
Join FrontWell Solutions, an industry leader in Laboratory Information Management Systems and Manufacturing IT Solutions. As a premier consulting firm, we specialize in advanced technological solutions aimed at enhancing operational excellence in the life sciences sector. Our commitment to innovation and excellence has established us as a trusted partner in the industry, helping our clients achieve strategic business outcomes.

Position Overview
FrontWell Solutions seeks a proactive IT Support Specialist to deliver front-line technical support and system maintenance across our local and remote team members. You’ll troubleshoot, document, and enhance IT systems ensuring smooth day-to-day operations.

Key Responsibilities

• Provide 1st and 2nd line IT support for hardware, software, and network issues.
• Manage user access and security configurations across Microsoft 365.
• Set up new devices and manage replacement equipment.
• Document IT incidents and implement preventative measures.
• Support process improvements and maintain data compliance.

Qualifications

• Degree or IT systems training.
• At least 2 years experience in tech support or helpdesk environments.
• Fluency in German and English.
• Working knowledge of Microsoft 365, Windows OS, and Active Directory.
• Excellent troubleshooting and communication skills.

Working Conditions
Bad Vilbel-based with minimum three days onsite weekly.

Why Join FrontWell Solutions?
At FrontWell Solutions, we go beyond offering competitive remuneration; we're committed to creating a supportive and transparent work environment. With us, you'll benefit from:
Fair Work Conditions: We believe in transparency and fairness in all our policies.
Remote Work Infrastructure: Our state-of-the-art setup enables seamless remote work, ensuring you can perform at your best, regardless of location.
Innovative Culture: Immerse yourself in our start-up spirit and can-do mentality. We encourage creativity and innovation at every level.
Empowerment and Feedback: A culture grounded in trust, empowerment, and constructive feedback, fostering personal and professional growth.
Career Growth: With a proven track record, we offer tailored career plans to help you achieve your ambitions, offering opportunities for early responsibility in a supportive environment.
Work-Life Harmony: We prioritize your work-life balance, tailoring our approach to match your personal preferences.
To embark on this exciting journey with FrontWell Solutions and for more details on applying or inquiries, please reach out to us directly: jake@frontwell-solutions.com.