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As an Air Freight Operator, you’ll play a key role in keeping freight moving smoothly across the globe. Based in Frankfurt, you’ll manage the end-to-end coordination of air freight shipments, ensuring every job is handled accurately, efficiently, and in line with customer expectations, carrier schedules, and compliance requirements.

This is a hands-on, fast-paced role where no two days are the same. You’ll be the go-to person for shipment updates, problem-solving, and keeping customers informed, while working closely with airlines, customs brokers, transport providers, and internal teams to deliver great outcomes.

What you’ll be doing

• Coordinating air import and export shipments from booking through to final delivery.
• Working with airlines, overseas agents, customs brokers, transport providers, and customers to ensure smooth movement of freight.
• Preparing and checking shipping documentation, including airway bills, manifests, invoices, and customs paperwork.
• Making sure all shipments meet regulatory, airline, and company compliance requirements.
• Tracking freight and proactively resolving delays, issues, or exceptions.
• Keeping customers and internal stakeholders informed with timely, accurate updates.
• Assisting with rate enquiries, pricing, and booking confirmations.
• Working with warehouse and transport teams to ensure cargo flows seamlessly.
• Supporting invoice checking, cost control, and accurate job file management.
• Supporting process improvements where needed.

Qualifications

• 2+ years experience in freight forwarding
• Strong understanding of import/export processes and freight documentation.
• Confidence using freight systems, airline platforms, and customs processes.
• Excellent communication and customer service skills.
• The ability to stay calm, organised, and solution-focused in a busy environment.
• A sharp eye for detail and a strong sense of ownership.

Additional Information

Why Mondiale VGL?

• Be part of a dynamic and growing team in a global company with over 40 years of industry expertise
• Join a supportive, energetic environment where no two days are the same
• Build a career where your impact drives the future of the logistics and freight teams

If you're passionate about client service and ready to take your career to the next level, we'd love to hear from you! Apply now and be part of the team at Mondiale VGL.