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The primary focus and responsibilities of the Air Canada Concierge Agent is to provide personalized service, recognition and attention to detail to Aeroplan Super Elite 100K, other top tier members and Signature class customers in the airport environment. (Arrivals, check-in, departures, transfers, and lounges).

The concierge agent must pay particular attention to our AC VIP customers’ needs and provide excellent service at all times, in line with the customer service guidelines and the corporate safety rules. He / She must be able to solve all kinds of problems and know who and how to ask for assistance. By developing professional, positive relationships with our most frequent customers, the concierge will help develop brand loyalty.

Responsibilities:

Be present at Check-in to greet and acknowledge premium customers and escort to the Lounge if required.
Assist at Flight arrivals / Flight departures with premium customers’ concerns i.e. assisting with ticketing, upgrades, connections, baggage retrieval and any last-minute arrangements.
Assist at Gates with boarding premium customers.
Meet and acknowledge premium customers at the Lounge.
Liaise with the 24 / 7 Concierge Desk when required.
Network with other Global Concierge Agents at other Stations and with local representatives (Hotels, OAL’s).
Provide solutions for premium customers, in case of irregular operations.
Maintain daily reports on the concierge activities, log problems and follow through when required.
Liaise with Concierge groups to provide support / assistance in dealing/handling with high profile/premium customers.