Technical Service Engineer – Europe (Full-time)

About Absen Group

Founded in 2001, Absen is a globally leading provider of LED display products and visual display solutions. With products installed in more than 120 countries and regions worldwide, Absen delivers innovative, high-quality LED solutions for a wide range of professional applications. Driven by our core values of Integrity, Gratitude, and Responsibility, we are committed to technological innovation and delivering outstanding customer experiences.

About Absen GmbH

Established in 2013, Absen GmbH is the wholly owned European subsidiary of Absen Group, headquartered in Mörfelden-Walldorf, near Frankfurt, Germany. As the European headquarters, Absen GmbH is responsible for sales, technical service, and logistics operations across the European market, working closely with customers and partners to ensure high-quality products, reliable technical support, and excellent customer service.

Technical Service Engineer – Europe (Full-time)

Location: Mörfelden-Walldorf, Germany

Key Responsibilities

• Provide both remote and on-site technical support, including troubleshooting, fault diagnosis, and technical solution delivery.
• Support customers with product installation, commissioning, maintenance, repair, and return service processes, while providing professional technical guidance.
• Develop and deliver technical service solutions based on customer requirements, ensuring services are executed in accordance with contractual agreements and technical standards.
• Manage service tickets and repair workflows through the CSM system to ensure full traceability and efficient case resolution.
• Review service and repair reports, validate technical findings, and communicate feedback to customers.
• Coordinate service tools, spare parts, and testing resources to ensure efficient field service operations.
• Deliver technical training and product knowledge sessions to customers when required.

Qualifications

• Bachelor's degree or above in Electrical Engineering, Electronics Engineering, Telecommunications, or a related field.
• Solid technical knowledge of LED display systems; experience in the AV (Audio Visual) industry is highly preferred.
• Strong troubleshooting, analytical, and technical communication skills.
• Customer-oriented mindset with excellent interpersonal skills and the ability to work independently on customer sites.
• Well-organized, detail-oriented, and able to manage multiple priorities effectively.
• Native-level proficiency in Chinese and fluent English are mandatory; German language skills are an advantage.
• Willingness to travel frequently (approximately 50–70%) across Europe for customer support, on-site services, and exhibitions.

What We Offer

• An open, collaborative, and international working environment.
• Flat organizational structure with efficient decision-making.
• Competitive compensation package.
• Comprehensive onboarding and continuous professional development opportunities.
• 30 days of annual leave and flexible working hours.
• Travel allowance and comprehensive business travel support.
• Birthday and Christmas gifts.
• Complimentary coffee and beverages.
• Free on-site parking.

How to Apply

If you are passionate about technology and customer service and would like to join an international and growing company, we would love to hear from you.

Please send your CV (and any supporting documents, if applicable) to: wlong@absen-europe.com