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We are looking for people who want to shape the digital world of tomorrow together with us. Because — we enable digital transformation!

Welcome to Siemens Digital Industries Software. We are a dynamic, modern and steadily growing software company that already delivers tomorrow’s technologies and innovations to our customers today. Backed by the strength of a company like Siemens, a wide range of opportunities emerges — opportunities we want to explore together with you.

We are the software pillar of Siemens. We take ownership, support and assist our clients in all questions related to software — with a focus on various industries. With the world’s most comprehensive portfolio in industrial software.

Would you like to contribute actively, think in new ways, and help shape digital transformation? Then apply now and start your future with us — as an Account Orchestrator, you will enable innovation and connect people!

Position Overview

As a Technical Account Manager (TAM), you are acting as a strategic partner for our key customers and their first touchpoint when it comes to defusing complex challenges and implementing sustainable solutions. You play a central role in demanding projects, where you analyze the root causes of problems, develop solution strategies, and ensure their successful implementation. You act as the primary interface between our customers and our internal teams, including product development and support. Your goal is to build and maintain long-term customer relationships by acting proactively and ensuring that our customers derive maximum value from our solutions.

We offer a role with responsibility, independence, and the possibility to contribute proactively. We foster a teamwork culture with room for individual development.

Area of Responsibility

Strategic Problem Analysis & Solution Development: You delve deep into our customers' projects to identify critical bottlenecks and challenges. With your analytical skills, you develop tailored solution strategies and coordinate their implementation with our internal expert teams.

Issue Management & Crisis Resolution: In critical phases, you are the rock in the storm. You handle customer issues confidently, de-escalate situations, and guide all parties involved towards a goal-oriented solution.

Peer-level Communication: You communicate confidently and persuasively with various partners, from technical experts to C-level executives, building trust through clear and precise information.

Cross-Product Expertise: You develop a broad understanding of our product portfolio and are able to ask the right questions and involve the appropriate experts, even for new or less familiar products, to contribute quickly to problem resolution.

Proactive Relationship Management: You cultivate long-term customer relationships and act as a trusted partner to identify potential challenges early and address them proactively before they intensify into larger issues.

Internal Clearing: You serve as the central point of contact for all customer-related inquiries and ensure seamless internal coordination to guarantee quick and efficient problem resolution.

Your Qualification & Experience

Professional Experience: Ideally, you bring a solid professional experience in a customer-facing role within the software environment, preferably in large organizations with understanding of enterprise software implementation challenges

E.g. as Technical consulting, technical sales, IT project management or support experience with the digital twin concept e.g. Teamcenter, which includes performing proof of concepts, defining requirements and scope deployment, as well as being part of the selection process.

Organizational Understanding: Experience in dealing with complex organizational structures and navigating large companies is an advantage to quickly find the right contacts for problem-solving.

Hands-on Mentality: You enjoy getting actively involved and are willing to delve into complex problems to find the root cause.

Active listening and articulation: Excellent communication skills at all levels 8up to C-Level), coupled with the ability to remain calm and constructive in difficult conversations and to convey solutions.

Resilience: Strong emotional intelligence, adaptability, and collaborative approach to cross-functional problem-solving

Language Skills: Fluent English (business level) is a must. Additional languages such as Spanish or Italian are a plus.

Readiness to Travel: Occasional travel to customers or internal meetings is required (approx. 10-20%).

Why Us

At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world. You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!

Our Commitment to Equity and Inclusion

We value equal opportunities and welcome applications from people with disabilities. At Siemens, we believe people who've had real experiences dealing with being different will excel as leaders. Let's foster a culture of creativity and innovation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Compensation & Benefits

The salary range for this position is €81.800 to €139.100 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/