IT Support Engineer (f/d/m) - macOS & Corporate IT

Akkodis ist ein globales Beratungsunternehmen für Digital Engineering, das Technologie und Talente zusammenbringt, um Transformation zu beschleunigen, Innovation voranzutreiben und eine intelligentere Zukunft zu gestalten. Mit mehr als 40.000 Expert:innen in über 30 Ländern verbinden wir Branchen und Technologien miteinander - von AI und Data Analytics bis zu Cloud, Edge, Automatisierung und Cybersecurity.

Stellenbeschreibung

• Act as the first point of contact for technical support, troubleshooting hardware, software, and system issues while providing clear and user-friendly solutions
• Diagnose and resolve technical problems efficiently to minimize downtime and ensure a seamless employee experience
• Manage onboarding and offboarding activities, including hardware preparation, account setup, and supporting new employees during their first days
• Maintain and manage IT hardware, procurement, inventory, device management, and identity management for the Berlin office
• Support Corporate IT initiatives related to infrastructure, workplace technology, and security, while maintaining documentation and internal knowledge bases

Profil

• You have at least one year of experience in IT support, helpdesk, or a similar role within a corporate or SMB environment
• You possess strong technical skills, particularly in macOS environments, and enjoy solving technical challenges
• You are service-oriented, approachable, and passionate about helping colleagues overcome technology-related issues
• You communicate clearly and empathetically, translating technical concepts into easy-to-understand guidance for non-technical users
• You are based in Berlin and have fluent English skills; German language skills are an advantage but not required