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We’re looking for a Head of eCommerce Operations (m/f/d) to shape and scale our end-to-end logistics in a post-merger setup. Drive performance, lead partners and build seamless, cost-efficient operations that deliver an outstanding customer experience.

• Lead and scale cross-border eCommerce operations across transport, hubs, fulfilment and returns, including quality and process management.
• Own end-to-end parcel flows across the logistics network—from warehouse to last mile—covering linehaul, customs clearance and delivery.
• Drive operational excellence through continuous process improvement, automation and data-driven decision-making.
• Monitor and steer performance using clear KPIs (e.g. delivery speed, service levels, cost efficiency and quality).
• Build and manage strong logistics partner networks to ensure reliable, scalable and cost-efficient operations.
• Ensure operational readiness for new customers and services, while identifying and resolving bottlenecks to enable sustainable growth and compliance.

Ihr Profil:

• 7–10+ years of experience in logistics, supply chain or operational environments; degree in a related field preferred.
• Proven leadership experience in parcel and/or operational logistics.
• Strong end-to-end understanding of transport, fulfilment, air cargo, hubs/warehousing and parcel networks.
• Experience leveraging technology, automation and data to scale operations and drive performance improvements.
• Track record in managing logistics partners, optimizing processes and steering performance with strong analytical skills.
• Entrepreneurial mindset, strong stakeholder management, logistics IT know-how; fluent English required (German a plus), willingness to travel.