Stellenangebot: Senior CRM & MarTech Manager (all genders) bei Deutsche Lufthansa AG

Email Marketing Execution & Optimization

• Own the EWH email marketing channel end-to-end, covering both strategic development and operational execution.

CRM & Customer Lifecycle

• Co-own EWH-specific CRM strategy elements across acquisition, engagement, retention, loyalty, and reactivation, in alignment with the joint EW/EWH customer communication approach.

MarTech Ownership

• Own and continuously evolve the EWH MarTech roadmap and requirements, in alignment with other EW entities and within the EW tool ecosystem.

Rollout & Adoption

• Drive implementation of new MarTech components and capabilities.
• Coordinate delivery across Marketing, Product, BI, Data, and Technology teams.

Stakeholder & Project Leadership

• Lead cross-functional CRM and MarTech initiatives.

Ihr Profil:

• Several years in CRM, lifecycle marketing, and marketing technology, ideally in a digital, e-commerce, or travel environment.
• Experience of developing and executing data-driven CRM strategies that increae customer engagement, retention, repeat purchases, and customer lifetime value.
• Hands-on experience managing email marketing programs e2e, including campaign execution, automation, deliverability, segmentation, personalization, and performance optimization.
• Expertise with CRM, marketing automation, CDP, and customer data platforms, combined with the ability to evaluate, implement, and scale new MarTech solutions.
• Experience leading cross-functional projects involving Marketing, Product, Data, BI, and Technology teams, with a strong focus on stakeholder management and driving alignment.