Employee Feedback Program Manager (m/f/d)

Fixed-Term Contract (12 Months) | DHL Group | Bonn, Germany

Shape the Employee Voice at the World's Leading Logistics Company

At DHL Group, our people are at the heart of everything we do. The Employee Feedback team enables the organization to understand employee experiences, measure engagement, and drive meaningful improvements across our global workforce through innovative feedback programs and tools.

As Employee Feedback Program Manager (m/f/d), you will take ownership of the annual Great Place to Work® (GPTW) survey process across DHL Group and support the communication and implementation of additional employee feedback initiatives, including the Employee Opinion Survey (EOS) and the Employee Feedback Suite (EFS).

This is an exciting opportunity for a project management professional who combines strong analytical capabilities with excellent communication skills and enjoys working with stakeholders around the globe.

Your Responsibilities

Lead Global Survey Programs
* Manage the annual Great Place to Work® (GPTW) survey process end-to-end across DHL Group
* Develop, maintain, and monitor the overall project plan and timeline
* Ensure the successful and timely execution of all survey phases through proactive tracking and coordination
* Prepare and execute survey launches and key project milestones

Drive Stakeholder Engagement
* Plan and facilitate global kick-off events with GPTW Champions
* Support and guide GPTW Champions throughout the entire survey cycle
* Coordinate closely with HR, Communications, and business stakeholders across the organization
* Facilitate regular alignment meetings and ensure effective cross-functional collaboration

Deliver Meaningful Insights
* Prepare, validate, and quality-check survey data
* Support data transfer and administration within GPTW systems and tools
* Analyze survey results and translate findings into meaningful insights and presentations
* Create dashboards, reports, and management-ready summaries

Manage Communications
* Develop engaging communication materials and presentations for GPTW and other employee feedback initiatives
* Ensure consistent messaging and communication quality across all feedback channels
* Collaborate closely with Corporate Communications on survey-related communication activities

Manage External Partnerships
* Act as the primary point of contact for the Great Place to Work® provider
* Coordinate operational and process-related activities with external partners
* Manage tool administration and ensure compliant handling of employee feedback data

Your Profile

Professional Qualifications
* University degree in Business Administration, Human Resources, Psychology, Communications, or a related field
* Several years of experience in project management, program management, or process management
* Experience working with employee surveys, HR programs, employee engagement initiatives, or similar projects is an advantage
* Strong analytical skills with experience in data preparation and analysis
* Advanced PowerPoint skills and excellent Excel capabilities
* Experience creating reports, dashboards, and KPI analyses
* Experience managing external vendors or service providers
* Excellent English skills (written and spoken); German is beneficial

Personal Competencies
* Strong analytical and conceptual thinking
* Excellent communication and presentation skills
* Ability to tailor messages to different stakeholder groups
* Independent, structured, and solution-oriented working style
* High level of professionalism, reliability, and ownership
* Strong stakeholder management and collaboration skills
* Comfortable operating in an international and matrix organization

What We Offer
* The opportunity to shape employee listening and engagement initiatives at a global scale
* Exposure to senior stakeholders across DHL Group
* A highly collaborative, international working environment
* Meaningful work that directly contributes to improving the employee experience for thousands of colleagues worldwide
* Flexible and modern ways of working

Interested?

We look forward to receiving your application, including your CV, cover letter, and relevant certificates.

Contact:
Sven Rötzel
Phone: +49 (0) 228 18952128