Claim Manager (all genders welcome)

Company

thyssenkrupp Forged Technologies is a diversified supplier of components and system solutions for a wide range of different industries and markets. The forging group has a unique global footprint by operating around 50 forging presses and over 150 machining and assembly lines in 15 locations worldwide, including in Germany, Italy, the USA, Mexico, Brazil, India and China. With sales of well over 1 billion euro, the company specializes in the production of components and systems for the automotive, truck and construction machinery industries.

Your responsibilities

Are you passionate about driving commercial impact and leading complex claim processes in a global Automotive environment?
At thyssenkrupp Forged Tech you will play a key role in improving profitability on a project and customer level by identifying and executing margin improvement projects including claim processes across our global business.
You will own and manage the systematic identification of customer/project profitability gaps, the investigation of root causes, the quantification of commercial damages and the initiation as well as execution of improvement projects with a focus on customer claims.
Join us to drive structured claim processes, support high-impact negotiations, and contribute directly to sustainable business performance.
You will

• Monitor and improve project and customer profitability, identifying underperforming or loss-making cases across our global project portfolio
• Drive root cause analyses and define margin improvement measures, while collaborating with Sales, Finance, Procurement, and Operations
• Quantify commercial impact and translate into structured claims including preparation of customer communication
• Define and steer claim negotiation strategies, support negotiation processes actively or in the background
• Ensure transparency and process excellence, driving internal reporting, decision-making with top management, coaching and motivating local sales teams and continuous improvement of claim processes
• Coordinate customer-facing activities between global Sales and local Sales teams as well as with top management
• Work in a cross-functional setup with a direct reporting line in Sales and a dotted line in Finance

Your profile

You bring…

• A university degree in Business Administration, Finance, Sales, Engineering or a comparable discipline
• 5–10 years of experience in the automotive industry (e.g., supplier or OEM environment in Sales, Procurement, or Program Management)
• Strong understanding of automotive customer–supplier dynamics, contractual and pricing structures and claim mechanisms
• Proven experience in commercial negotiations and the ability to operate confidently in complex stakeholder environments
• Strong conceptual mindset and ability to navigate complexity by connecting strategic goals, operational requirements and market realities into pragmatic execution plans
• Strong analytical, communication, and intercultural skills, combined with a high degree of self-driven motivation and a hands-on and team-oriented mindset

Your benefits

• Extensive development opportunities through global talent management and tailored qualification programs.
• Flexible work arrangements, including the option to work remotely up to 2 days per week for a better work-life balance.
• Competitive compensation package under the collective agreement of the metal and electrical industry NRW, including 30 days of vacation, additional special leave (e.g., for relocation or marriage), vacation pay, and other tarif specific payments.
• Excellent company pension scheme (“Kombipakt”) – a modern, employer-subsidized plan with attractive interest rates.
• Modern, open workspace in a central location in Essen with a healthy and varied subsidized canteen.
• Convenient accessibility, with very good public transport connections and free parking facilities.
• Attractive employee discounts for gym memberships, car purchases, and online shopping.
• Health and wellness programs, including regular preventive check-ups, flu vaccinations, and skin cancer screenings through our in-house medical service.
• Job bike leasing for sustainable mobility.

Contact

Tobias Mäurer
People undamp; Culture Specialist
tobias.maeurer@thyssenkrupp.com

We value diversity

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
We look forward to receiving your meaningful and complete online application, stating your desired salary and earliest possible starting date.