Digital Site Coordinator (d/f/m)

About us

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

Job description

Airbus Defence and Space is looking for a

Digital Site Coordinator (d/f/m) Wunstorf

Your location

Wunstorf is located in the immediate vicinity of Hanover, the state capital of Lower Saxony and directly on the Steinhuder Meer. Whether kitesurfing, hiking or going to the theater - this region offers a high recreational value and the full range of cultural opportunities as well as excellent medical care. The workplace is located at the air force base with direct contact to customer and product.

Our Benefits for You

• Fair Compensation & Extras: Attractive remuneration and individual additional benefits, such as company pension schemes, mobility offers (e.g., bike leasing), or corporate discounts with partner companies in accordance with our current guidelines.
• Time for You (and Your Loved Ones): 30 days of annual leave based on our collective agreement (35-hour week); work-life balance through flexible working hours (flextime), mobile working, part-time options, job sharing, and sabbatical opportunities.
• Growth Made Easy: Excellent professional development opportunities and international, group-wide career perspectives.
• Feel Good at Work: On-site company doctor; comprehensive health programs

Job Summary

The Digital Site Coordinator will play a crucial role in ensuring the optimal functioning and user experience of our digital platforms and tools in Wunstorf site. This position involves both technical support and coordination, acting as a key liaison between end-users, IT teams, and external digital service providers.

Job Responsibilities:

• Provide first-line technical support and troubleshooting for various digital platforms and tools used by employees (e.g., internal portals, collaboration tools, specific departmental applications).
• Coordinate with internal IT departments and external vendors to resolve complex technical issues, escalate problems as needed, and track resolution progress.
• Manage user access, permissions, and profiles for designated digital systems, ensuring compliance with company security policies.
• Assist in the implementation, testing, and deployment of new digital tools and platform updates, providing user training and documentation as required.
• Monitor the performance and stability of digital platforms, identifying potential issues and proposing proactive solutions.
• Gather user feedback and requirements to contribute to the continuous improvement of digital services and tools.
• Create and maintain comprehensive documentation, user guides, and FAQs for digital platforms and processes.
• Support the company's digital transformation initiatives by promoting the adoption and effective use of digital solutions.
• Participate in digital project meetings, representing the end-user perspective and ensuring effective communication.
• Ensure all digital activities comply with data protection regulations and internal IT policies.

Job Qualifications

• Bachelor's degree in Information Technology, Computer Science or a related field.
• Proven experience (2+ years) in a technical support, digital coordinator, or similar role, preferably within a large organization.
• Strong understanding of various digital platforms and collaboration tools.
• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience in creating clear and concise technical documentation and user guides.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proactive attitude with a strong focus on user satisfaction and continuous improvement.
• Fluency in English and German (written and spoken) is required.
• Knowledge of ITIL frameworks or similar service management methodologies is a plus.

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At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.