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Responsibilities / Tasks
* Coordinate the rollout of service/field service rollouts with Divisions, country organizations, IT and Transform 360
* Roadmaps and rollout strategies including resourcing and costs
* Coordinate with external implementation partner
* Enable and train the divisional and local coordinators
* Support go-live/hot phase of a rollout
* Link the different parties within the project
* Future development of Service and especially / Field Service for globalCRM
* Collect Ideas/Requests from the Users/Key Users, structure and priotize them
* Align with Transform 360 and GEA Digital for future developments of globalCRM to fit the E2E process
* Vision for future Service functionalities for globalCRM
* Governance of Service and Field Service activities for globalCRM
* Define and develop guidelines and standards
* Define and develop KPIs and dashboards to steer service processes
* Align service processes with BPM and Transform 360
* Enable and train the divisional and local coordinators & key users

Your Profile / Qualifications
* Successfully completed studies Bachelor/master in Business Administration, Economics, Engineering or equivalent qualification
* Minimum 2-3 years' professional experience in service, service excellence or service Consulting or equivalent qualification
* Proven background/certifcation in Project management (such as IPMA level D or equivalent)
* Structured and self-reliant working approach
* Passion for service process and excellence and training people
* Fluent in English, further languages of advantage
* Willingness to travel and to work in a global community

Did we spark your interest?
Then please click apply above to access our guided application process.