Customer Meeting Coordinator (m/w/d) AIRBUS

As a Customer Meeting Coordinator (d/f/m), you will play a pivotal role in managing customer interactions in the unique environment of the Airbus Airspace Customer Definition Centre (CDC) located in Hamburg Finkenwerder. This world-class facility enables airlines and leasing companies to define and customize aircraft cabin interiors efficiently. In this dynamic position, you will ensure first-class hospitality and customer service, acting as the primary communicator between airline customers and various Airbus teams, while driving critical decision-making processes and delivering high-quality results.

Your tasks:

• Represent the interests of Airbus at the CDC by delivering exceptional customer service and hospitality to airline customers.
• Act as the primary point of contact for internal Airbus departments and cabin suppliers during customer meetings.
• Prepare and facilitate customized agendas for each customer meeting, ensuring objectives are met and decisions are guided effectively.
• Collaborate with the CDC technical team to guarantee on-time construction and preparation of temporary cabin mock-ups.
• Ensure the availability of dedicated equipment and expert teams for seamless execution of customer meetings.
• Work in a structured yet dynamic environment to resolve unexpected challenges and meet both customer and organizational demands.

VORAUSSSETZUNGEN:

• Possess a degree in Engineering, Business Administration, or International Management.
• 4 years of customer service or equivalent work experience.
• Demonstrable expertise in project management and process planning, with 3 years of relevant experience.
• Proficiency in English at a negotiation level.
• Hands-on experience with Google Workspace tools.
• Strong communication and interpersonal abilities to manage contacts across all levels.
• Capability to work independently in a structured yet creative environment.
• Flexibility to adapt to unexpected circumstances and situations.

Benefits:

• An unlimited employment contract
• 35-hour workweek
• 30 days of annual leave
• An annual salary of around 80.000 €
• An attractive package following the Equal Pay model
• Flexible handling of overtime through compensatory time-off or payment