Product Manager - Customer Data Platform, Tech Foundations

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

Job Description

We are looking for a Product Manager to join our Customer Data Platform (CDP) team and lead the development and growth of our platform to enable personalization at scale across Delivery Hero.

As a member of the central Data Platform tribe, you’ll drive the product vision, strategy, and execution of DH's Customer Data Platform, empowering thousands of internal users to personalize the customer experience through customer targeting capabilities and provide an amazing experience for millions of customers across 70+ countries.

This role requires a strong understanding of the data needs of our stakeholders, exceptional alignment skills across globally distributed teams, and hands-on expertise to understand the status and quality of our platform capabilities. You will work closely with business and engineering teams to align on scalable features that address critical business challenges, while partnering internally with the rest of Data Platform to deliver high-impact platform solutions.

You will play a key role in shaping a data ecosystem that processes millions of events every day. Your success will be measured by the reliability and business impact of your global data products.

In this role you will,

• Own the Vision: Contribute to define and execute CDP's product strategy and roadmap, moving us toward a high-performance service that perfectly aligns with business goals and customer needs.
• Scale Targeting Capabilities: Gather requirements from a wide range of internal stakeholders to understand their data needs, translating them into data and features that solve high-stakes challenges across multiple data domains.
• Lead a Squad: Partner up with your team’s Engineering Manager to drive a squad of engineers, by prioritizing work effectively so your team is always executing and delivering on the most impactful projects.
• Guardian of Quality & Progress: Define and track key metrics to measure the success and impact of the platform, ensuring continuous improvement, optimization, and absolute transparency when managing the expectations of your globally distributed stakeholders.

Qualifications

• PM Experience: Proven track record as a (Senior) Product Manager, ideally with strong experience on data platforms, customer personalization, or audience targeting.
• Business Acumen & Technical Literacy: You bridge the gap between business requirements and technical execution. You speak the language of business as well as the technical one. You have experience with managing complex data driven products & participation in technical discussions with engineers as well as non-technical stakeholders.
• Strategic & Persuasive: Exceptional stakeholder management skills. You have excellent communication and presentation skills to surface stakeholder needs, explain product capabilities and communicate roadmap decisions in a clear and concise way.
• Bias for Action: You are proactive, intellectually curious, and self driven. You move fast to deliver value, leveraging data-driven metrics to optimize product delivery and continuously improve platform performance.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym.
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers.
• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.