Accessibility Declaration

The Bundesagentur für Arbeit makes every effort to make the websites at www.arbeitsagentur.de and mobile applications accessible without barriers. The legal basis is the UN Disability Rights Convention (UN-BRK), the Disability Equality Act (BGG) and the Barrier-free Information Technology Ordinance (BITV 2.0) in their respective valid versions.

The verification of compliance with the requirements is based on independent BITV 2.0 tests, which are carried out as part of the further development of the respective sections of the website. The last test took place in September 2020.

The websites are for the most part compatible with the above requirements. The Bundesagentur für Arbeit is making every effort to remove the remaining barriers as quickly as possible.

The contents listed below are not barrier-free for the following reasons: Incompatibility with BITV 2.0:

Older PDF documents are not always barrier-free.
Newly published PDF documents are usually made available in a barrier-free version or replaced by such a version as soon as possible.
If you require a specific PDF file from us that is not yet available for barrier-free access, please let us know using our contact form.

This declaration was prepared on 20.09.2020.

Would you like to report existing barriers on our websites? Or would you like to receive information on the implementation of accessibility?

Please use our contact form.

Postal address
Bundesagentur für Arbeit (BA)
Regensburger Straße 104
90478 Nürnberg

Telephone numbers
For employees: 0800 4 555500 (toll-free)
For employers: 0800 4 555520 (toll-free)

Sign and Text Telephony

There is a free service telephone for people with hearing impairments (available in German).

Simplified Language

This Accessibility Declaration can also be found in simplified language (available in German).

The Federal Government Commissioner for the Concerns of Persons with Disabilities has a conciliation body pursuant to § 16 BGG. People with disabilities can turn to the conciliation body if they believe that a federal public body has violated a right protected under the BGG.

You can call on the conciliation body if, for example, you are not satisfied with the answers from one of the above-mentioned contact options. This is not about finding winners or losers. Rather, the aim is to find a joint and out-of-court solution to a problem with the help of the conciliation body.

The conciliation procedure is free of charge. You do not need legal advice either.

On the website of the conciliation office you will find all information on the conciliation procedure. There you can read about how a conciliation procedure works and how to submit a request for conciliation. You can also submit the application in simplified language or in German sign language.

You can contact the conciliation body at the following address:

Conciliation body under the Disability Equality Act at the Federal Government Commissioner for the Affairs of People with Disabilities

Mauerstraße 53
10117 Berlin

Telephone number: +49 (0)30 18 527-2805
Fax: +49 (0)30 18 527-2901

E-Mail: info@schlichtungsstelle-bgg.de

Internet: Arbitration Service