Tipp:Tip: Alternatively, you can also use "BundID" ("Federal ID") or user name/e-mail address in combination with a password and a second factor (TOTP) to log in. We recommend "BundID" for private individuals. This method is particularly necessary if you want to change your address or bank details in your online account.
Secure account login using Passkey
After registering/logging in with a user name and password, it is mandatory to secure your account with a second factor.
With the Passkey technology, we offer you a particularly fast, convenient and secure two-factor login option. By setting up a passkey, you can, for example, use biometric procedures such as a fingerprint or face scan to log in – provided you have a suitable device such as a smartphone.
How to set up a passkey
In the following instructions, we explain step by step how you can set up a passkey in your account settings. Once you have set up a passkey, the passkey will be available to you as a login option in the portal.
Log in to your account
Log in to your Federal Employment Agency account.
2. Select "Set up passkey"
A selection page is displayed where you can select "Set up passkey".
Select "Create passkey"
Information about passkeys is displayed and a passkey name is automatically generated. You can change this name.
Create a new passkey on your device
Follow the instructions on your device.
Note: Below is an excerpt of operating system-specific information about possible platforms (only examples, no recommendations). Please check the relevant information from your device manufacturer.
Smartphone
- Setting up a passkey on your iPhone
- Setting up a passkey on your Samsung Galaxy smartphone with an Android operating system
Desktop
Wait for confirmation
Once you have successfully set up a passkey, you will receive a confirmation in the portal. After clicking on "Continue", you will be redirected to the profile you used last.
Add additional passkeys
You can add additional passkeys in the logged-in area under "Account settings".
Setting up a passkey in the account at a later date
Start setting up a passkey directly in your account settings. To do so, click on "Create new passkey" to set up a passkey.
Answers to frequently asked questions
You can manage and delete the passkeys you have set up at any time in the account settings.
To do so, click on "Account settings" in your account profile and then select the "Manage passkeys" line in the "Employment Agency account" section. You can then edit the desired passkey by clicking on the pencil icon, for example to rename it.
To delete the passkey, click on the rubbish bin symbol. Please note that a second factor is mandatory. If you delete the passkey, you must either set up the login option via "BundID" ("Federal ID") or user name/password in combination with TOTP so that you can log in to your account.
If you are unable to set up a passkey on your device, you might want to contact the manufacturer of your device such as Apple, Samsung oder Microsoft (examples only, no recommendations).
Other options include logging in with a user name/e-mail address in combination with a second factor (TOTP) or "BundID".
If you have other ways to access your account with the Federal Employment Agency, please remove your passkeys from your account as described in the answer to the question "How can I manage and delete the passkeys I have set up?".
If you can no longer log in to your account, you can contact our technical support.
If you have forgotten your password, your passkey will remain valid. For more information on resetting your password, please visit the page: Login and account: What can I do if I have forgotten my password?
You can store a maximum of 10 passkeys in your account.
Yes, setting up passkeys in your account is free of charge.